Navigating the Frustration of “Not Provided” Search Data in Google Analytics

If you’re using Google Analytics for website tracking, you’re certainly aware of the privacy policy changes that resulted in a huge selection of keyword data becoming unavailable. In October 2011 Google implemented a new privacy policy that resulted in “not provided” keywords displaying in the organic keyword list. Keyword search terms for visitors who perform searches while logged into a Google account have since displayed as not provided. This was Google’s attempt at protecting their user’s privacy; however, the changes have sent traffic analyzers for a loop. In addition to steadily increasing numbers in the “not provided” category, we have also noticed a decrease in organic traffic share in year over year comparisons. This decrease can be partially attributed to a glitch in Google Analytics which attributes visitors using iOS 6 (most Apple devices) as direct visitors even if they came through a referring site or search engine. Branded search phrases have also shown notable decreases in year over year comparisons, but the not provided terms have increased dramatically.

Frustrated with the volume of “not provided” keyword data you are seeing in Google Analytics for your site? We certainly were and we have taken action to look deeper into the source of the mystery keywords. Thanks to the helpful tips presented in a Search & Analytics article by Carrie Hill, we have implemented a custom filter that shows us where our not provided organic search visitors are landing on the site – in turn giving us tremendous insight into the keywords our not provided visitors are using. There are a variety of new filters and ideas on the web to help combat the not provided black hole and we encourage you to take action to grab a hold of the data available to you.

Not Provided Filter

Google AdWords Enhanced Campaigns

In the beginning of February, Google AdWords announced their change to Enhanced Campaigns for their customers.  This “upgrade” is so new that advertisers have been given until mid-late July to finish making the changes on their accounts before Google will handle it for you.  It’s too early to make any predictions or measure the changes, but let’s take a quick look at the updates so that you can understand the intent of this new feature.

What is the purpose of this change? 

Consumers access and search the internet through the use of multiple devices, and you want to grab your potential guests at the most ideal moment.  For most Advertisers, Enhanced Campaigns will allow you to send a targeted message to searchers based on goal intention, time of day and device used.

How does it work?

Within a campaign, you’ll have the ability to adjust your bid for mobile devices.  If you have a good percentage of consumers who use mobile phones, you’ll be able to target them within the same campaign that you have set up for computers and tablet devices.  Enhanced Campaigns give you the ability to increase your bids based on a searchers location or opt out of serving your ads to specific locations.

Smarter Ads

Within your campaigns, you’ll have the ability to show the right advertisement based on certain factors.  Maybe you want to advertise specific deals to the user who is in your neighborhood or show your local phone number (as opposed to your 800#) with your advertisement.  Enhanced Campaigns allow you to showcase relevant information to your customers based on their location, search intent and search device.

It may sound like a lot to take in, but it’s meant to simplify campaign set ups by minimizing the number of campaigns you’ll want to use.  The ability to deliver ads based on device and use your campaign extensions by ad group will provide useful data to improve your message and help you better reach your end goals.

Google AdWords Remarketing Campaign Best Practices – Part 3 of 3

A remarketing campaign, when set up well, can cost less than a regular pay-per-click campaign. Here are some best practices to follow for remarketing campaigns:

  1. Know your remarketing campaign’s objective. Is it for general branding or to facilitate a purchase? If it’s for a purchase, remarketing ads are ideal to offer special pricing to customers who have already visited your site and to motivate them to take action now and buy! Also, we recommend using cost-per-click bidding for most campaigns, except for the most generalized branding campaigns, which could use cost-per-impression.
  2. Set up specific bids.  Use the features in AdWords to segment or target your display campaigns based on interests, remarketing lists, or demographics.  In the case of remarketing, you’ll want to set bids based on specific audiences, it increases the chance of your ad displaying properly. Each audience segment will have a specific bid assigned to it that you can manipulate in order to accomplish your goals.  Follow your campaigns and adjust bids as necessary to achieve conversions on your website.
  3. Use remarketing tags. Remarketing tags are specific Google analytics scripts that when implemented, allow you to target website visitors that have been to specific areas of your website.  By using a single code throughout the website, you can build lists within Google analytics based on actions, pages visited, and goals, and use them in AdWords to build your target audience.    When putting together the audience, you will have the ability to exclude people who have completed certain goals or have already purchased from you.  
  4. Use contextual targeting. Contextual targeting matches your ads to those sites on the Display Network that are relevant based keywords or topics, among other factors.  You have the ability to allow Google to choose these sites for you with Automatic Placements or you can manually add websites or pages by using the Managed Placements option.  After your campaign has run for a while, you also have the ability to block sites that aren’t performing or don’t match your goals. 
  5. Limit the frequency that your ad is shown. Don’t be creepy or annoying.  Put a frequency cap on how often your ad is shown to certain users.  We suggest capping your ads at 3 views per 24 hour period.
  6. Measure what works. Review your placement reports and nurture the campaigns that perform the best.  Follow your statistics and keep your goals in mind.

Remarketing can be a very successful endeavor for many goals in your advertising campaigns.  It sends a highly targeted message that should result in a substantial ROI.  Following these basic standards will help you to achieve your goals.

Reduce the Overwhelm! Tips from Minimal Marketing Efforts 2013 VRMA West Roundtable

When I hosted the Minimum Marketing roundtable at the 2013 VRMA West conference in Denver, I said that I would type up the notes of what we discussed and send them out to everyone who gave me their business card. It was a lively discussion and I heard from a few people that it was the highlight of the conference to hear from their peers about what they do in their markets.

I am sharing it here too so that you, also, can have a chance to reduce your everyday overwhelm and focus on what is most important in your business.

At the roundtable, I started by highlighting 4 guidelines to streamline your marketing efforts:

  1. Know your target market well. The more that you focus on a specific type of person to go after, the less marketing you do, and the more efficient you can be with your time, money and energy.
  2. Make sure that you treat your existing customers well. This reduces the energy you need to spend getting new customers.

    • This goes for both homeowners and for travelers. If you can keep your existing homeowners happy, it’s easy to grow. If you delight each traveler that uses your services so much that they wouldn’t think of booking anywhere else, you minimize the number of properties that you need to fill with new travelers.
  3. Branding is easy when you know your target market and you listen to them. Branding tells you what channels you need to focus on, and reduces and the number of decisions you need to make.
    • On a side note: Google rewards consistent branding. The people who have chosen you will tell you why they chose you. They will tell you what you have to offer that your competitors don’t. The more that you know what you have to offer, the more you can get the word out to your target market. This is your brand. With regard to the online world, research shows that if you rank well for a keyword phrase on your website, your Pay-Per-Click ad campaigns perform better. This also carries through to the messages and posts you do in social media  channels. The more consistent you are in your messages and to whom those messages are relevant, the better your website will perform in Google.
    • Another note is that your branding should produce an emotional response in those who come into contact with it. Your goal is to pay attention to the feelings that your advertising, reservationists, and customer service employees evoke in the people that they touch. Branding is not about reality; it’s about what perception that people have of you and your company.
  4. Pay attention to your competition. None of us operates our businesses in a vacuum. Identify your competitors based on your target market. You don’t need to watch all companies, just the ones that provide services to your target market.

Next, we took a poll to decide which of the 2 markets, travelers or owners, that you wanted to talk about. Every VRM wants to get more owners, so we decided to focus on marketing to get more owners.

We discussed that marketing for any specific market often has 2 main channels that are the most effective for that market. We went around the table asking each person to identify their most successful marketing channels to get owners. The winners, by an overwhelming  margin, were:

  1. Marketing Channel #1: Referrals from real estate agents. (It’s not what you know, it’s who you know.)
    • Find out when the brokers’ meetings are taking place and ask if you can go and speak to them.
    • Bring donuts! Anytime!
    • Know where your owners are coming from. One person marketed to real estate agents in other states like Texas because so many Texans were coming to her area to buy vacation homes.
    • Give incentives to realtors for owners that sign with you. The referral price range mentioned at our table was a referral fee of $250-$300 for an owner.
    • Some VRMs provided an estimated rental income analysis for their area. This is good to share for any homeowner you want to sign with you; don’t forget to share this information with realtors as well. A realtor can possibly sell a home quicker if it includes a rental analysis at the For Sale sign. If it’s got your logo and contact info on it, that’s free marketing for you.
    • We discussed how all realtors want more leads and you have leads you could give them. However, it’s a double-edged sword. You don’t want to alienate any realtors because you didn’t send them leads. If there are ways to do this in a fair way so that you ruffle as few feathers as possible, do it that way.
  1. Marketing Channel #2: Direct mail.
    • Go to the title company and tell them who are you are targeting.
    • Do you know what homes rent well in your market? Send out mailers with valuable content to all of the homes in the best areas. Keep sending mail to those areas even if it’s a basic newsletter or tips every so often about how to “winterize your home” or other important information that people need to know.
      • If you include a landing page on your website for your direct mail piece, you can track how well your mailing did, and possibly find out who you should call. However you do it, the more you pay attention to the results of your marketing, the more efficient you become.
      • In any case, if you write it for the direct mail piece, share it on your website! This allows you to keep your website content fresh, which is important in ranking well, and also provides targeted relevant content, which is equally important for Google. Also consider sharing it with:
        • Realtors
        • Other partners of yours
        • Facebook
        • Google Plus
        • Twitter, if you tweet.
        • Email marketing
          • The most efficient marketers have this set up as a system so that they create content and blast it out in many channels. Talk about simplifying your efforts!
  1. Other marketing ideas to consider, if you find that the top 2 marketing channels do not work well enough for you.
    • Events. If you know where your target market is going to be, be at those events. You may even want to host your own events, such as a wine and cheese reception that tells all of the clients of your favorite realtors what you have to offer.
    • Your reputation. Everything you do is marketing, because everything you do builds your reputation, whether good or bad. Pay attention to how well you are doing things, and you will grow your business in the most sustainable and fundamental way.

If you remember anything, just remember this.

 You don’t need to do it all.

 If you can only do one thing, do this:

 Set up a distribution system to get your messages and value-added tips

out to as much of your target market as possible.

 

How much does Google AdWords remarketing cost? Part 2 of 3

The cost of a remarketing campaign is going to be different for every single advertiser, just like it is for Search campaigns.  You will need to consider that you will incur costs for the actual clicks or impressions you receive (based on your bidding methods, competition, etc.), plus additional costs for the steps you need to take to implement tracking code, privacy policies and create remarketing ads.

There are 4 basic costs to consider:
1.    The cost per click or impression for your ads.

  •  Don’t forget about the time spent on setting up a remarketing campaign!

2.    The cost to add the code to your website.

  •  You will need to replace a single line of code to the existing Google Analytics code on your website. You can get that code from within Google Analytics. This allows Google to track cookies placed on your visitor’s browser, and add them to your remarketing lists.
  •  In addition, if you aren’t already tracking action items on your website, such as reservations, contact forms, etc. you should implement code on key pages of your website that allow you to measure return on investment and other important conversion goals.  Take the time to do this!

3.    The cost to add privacy policy information to your website.

  • This can be added to the current privacy policy page on your site.

4.    The cost to create remarketing ads.

  • You should invest a little time (and money) into ad creation, and have your design team create professional, top quality ads.  You can use the AdWords Display Ad Builder tool if needed.  However, the better the ad, the better your chances of getting that visitor back!

When done properly, you can significantly increase the return on your ads by using remarketing. The time, energy and cost required to get remarketing campaigns going in your AdWords account is worth it in terms of increasing revenue. So, don’t be shy; add the remarketing tags to your website and dip your toe in the water by setting up a small, trial remarketing campaign.

Stay tuned to hear the nitty-gritty on Remarketing Best Practices.

Remarketing in Google AdWords – It’s All About Targeting, Folks! Part 1 of 3

Part 1:

You spend a lot on your PPC ads in Google AdWords. But how many people make a purchase decision the first time that they visit your website? The trick is to capture the traveler who is thinking about coming your way, and still shopping. If you could only capture their email address, you could remind them about why they should stay with you.  But capturing emails means work for the person visiting your site. People hate work.

Remarketing, however, allows you to capture that visitor’s information without your web visitors doing ANYTHING.

Zip.

Nada.

Sound cool? It is! If you aren’t already doing remarketing, then read on.

I was purchasing TV ad time in the early 90s for the small business where I worked. (Yes, I know how that dates me.) I met with the ad rep from CBS, ABC, NBC, and also the “Cable” rep. I could choose my ad time based on the characteristics of the people who watched certain shows. I also purchased magazine and newspaper ads. People who read them had certain traits in common, and I was able to target the people most likely to purchase the products we were offering.

Then along came the Internet and PPC ads. Now we could market to people from all over the world, regardless of where they were, and target them based on what keywords they were targeting. Think about it. I pay for impressions to people searching for keyword terms, and I can limit certain things such as what part of the world they are in, but clearly, I’m targeting a very wide audience with my PPC ads. It’s great to have a wide reach, but also it means a lower number of those people will be likely to book a stay with me, and I can easily pay more per booking, or conversion.

However, when I remarket to those people who already visited my website, suddenly I have the benefit of several things:

1. Repeat impressions. The more often that someone sees your ad, the likelier they are to book. You get that somewhat with PPC ads, but it is diluted. If you use remarketing, however, you specifically target the people who have already been to your website, and you could make it based on viewing a particular page, such as a property that you rent to travelers, or your reservation page.

2. Focus. Your ads are shown to people who already expressed some level of interest in what you have to offer, not just to people who have put in certain keywords into a search engine.

3. Specific Ads for Specific Desires. You can display ads targeted at what the traveler is looking for. If you know that they are coming for a specific event, like Spring Break, you can choose that ad to display to them.

Coming soon: How much does remarketing cost?

Want to learn how to set up remarketing campaigns?

We can help. Our Pay-Per-Click Focus Plans include training on how to more effectively spend your AdWords campaign budgets.

Top Online Tools to Manage Your Online Marketing

Learn about some of the best online marketing tools to manage and enhance your online presence.  These tools will help you manage your entire online presence, research your market, discover what works for your competitors, and provide compelling reporting.  Get help with keywords, links, social media and analytics.

Watch the Powerpoint from a presentation given at the Vacation Rental Manager’s Association (VRMA) conference in Phoenix, Arizona on October 22:

 

Here is the description of the presentation from the Conference Literature:

Online Marketing Toolbox: Essential Tools to Manage and Enhance Your Online Presence

Learn about professional-strength online tools that benefit every vacation rental manager. General managers will learn executive-level tools to track key performance indicators and manage online teams. Marketing managers will discover tools that increase productivity, improve reporting and enhance research. Special attention will be given to tools that help improve search engine results, increase productivity and ease employee transitions.