Are you trying to use a team to manage in-bound and out-bound emails? One quick and easy solution worth investigating is Email Center Pro which will let you turn an email account in a team account. Email Center Pro has lots of features and is worth investigating. The cost is $19.19 per month per user.
Emails can be assigned to individual account members through an email management dashboard.
Communicate with your team for better customer service: Add internal notes to an email conversation for easy reference
Full Email Activity Analysis reporting with the following reports:
- Who is handling the most emails?
- Measurements and charts of overall email traffic
- Individual user activity and average response time
While this solution may not be right for everyone, it is certainly with checking out for the small reservation departments that characterize many lodging businesses.