New Feature – Respond to your Business’s Reviews on Google Places
Wednesday, August 4th, 2010For years Blizzard has been advising our clients to respond to reviews placed at websites like TripAdvisor, Yelp and Yellowpages. Until today – reviews left at Google Maps (now called Google Places) were the stepchildren that didn’t offer this feature.
Belabor the fact no more!
Announced today at the Google Lat Long blog, Google now offers verified business owners the ability to respond to reviews made directly on their Google Places page!
Responses will be featured below the review:

At Blizzard, we recommend everyone: 1) be aware of all reviews made of their business, 2) respond to reviews in a public forum where appropriate; and 3) understand that all feedback is valuable.
Google agrees with this stance and gives some helpful tips for responding to reviews:
1) Be Nice - This isn’t just a guideline – it’s a good idea.
2) Don’t Get Personal – Remember that you’re replying to feedback about an experience, not about you as a person.
3) Feedback is Helpful – Both positive and negative feedback can be good for your business and help it grow.
If your business listing isn’t verified, we advise you to do that as soon as possible. If it is verified, start responding to reviews – both negative and positive – to engage with your audience and ensure future viewers of those reviews see you care about each and every guest.








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