TripAdvisor and Google Places Changes Good News for Lodging Businesses

Back in November we reported that the change in Google Search Results is GREAT news for lodging businesses because it emphasizes the business’s website over the giant lodging directory.

This good news would be bad news for those giant directories like VRBO.com or TripAdvisor.

As a followup, in December, TripAdvisor acknowledged that its traffic from Google dropped by more than 10% since Google made the changes to its search results that emphasized the Google Places content.  Curiously, this came on the heels of an October claim that “TripAdvisor benefits from Google’s new Place Search feature” which clearly proved to be mistaken.

We think the individual lodging websites are the ones that took that 10% back from TripAdvisor.

Meanwhile, TripAdvisor had pulled its reviews from Google Places.  It used to be that TripAdvisor dominated the reviews at Google Places… now websites like Hotels.com, Yelp, Travel.Yahoo.com, Travelpost, etc. are more important for reviews.

This is probably pretty good news for most hotels and lodging operations for two reasons:

  1. Many hotels had problems with TripAdvisor reviews and rankings and TripAdvisor DOMINATES the spots.  By removing TripAdvisor reviews from Google Places, hotel operators have a bit of a clean slate.
  2. Many hotels have been gaming TripAdvisor, but ignoring the multitude of other review spots.  Now those other review locations will have a little more importance.

If you currently dominate TripAdvisor in your market… this is all BAD news!

What Should be in Your Marketing Plan for 2011?

Planning for changes we don’t know will happen is a huge part of Project Management here at Blizzard.  One of the constants in the online marketing world is change.  Sometimes subtle, sometimes drastic…a search engine algorithm change can either bounce you into the top 5, or drop you out of the top 20.

Being prepared to change tactics and looking ahead to what tactics might or might not have an effect on your online presence is a huge part of staying ahead of the competition.

What’s Coming in 2011

UI vs. Top 10

Rankings, while still important for visibility, continue to send only part of the signal when it comes to authoritative websites.  The real measure is how useful the top rankings are.  We will continue to see more UI (user interface) factors weigh in the ranking algorithms.

[Read more...]

Change in Google Search Results is GREAT News for Lodging Businesses

Google rolled out changes in its search results about two weeks ago that are proving to be great news for many hotels, inns and vacation rental management companies.  This change represents a pretty dramatic shift in the look and feel of Google’s SERPs for many local searches.

Previously, when a consumer did a location search (like “Orlando Vacation Home”) Google would show the “10-box” at the top of the organic search results and then show the top 10 results after that.

It looked like this:

Now, Google is blending the two and placing the Google Places information right into the organic search results so that it looks like this:

Why is this a benefit? There are three reasons:

1) Because wholesalers and distributors (competitors who don’t have physical presence in your market) are not eligible for a Google Places listing and their resulting listings are not nearly as attractive or prominent as those businesses that do have a Places listing.  They get a pretty boring listing that looks like this:

2) Because many of your competitors have not taken the time to get a nice Google Places listing, and theirs may look like this: [Read more...]

Form Formalities – Are You Making Your Website Forms Too Complicated?

I’m a huge fan of Anne Holland’s “Which Test Won” blog, where you can vote on which version of an A/B Test performed better and was declared a winner.

Today’s offering was all about forms, and how to make them more profitable for your business: Which Test Won:  Required vs. All-Optional Form Fields – Which Version Got A 31% Lift In Lead Gen Form Submissions

Many of you have online booking capabilities, but require forms for contact us pages, or RFPs for meetings and events.  Sometimes, these forms get monstrous and look like job applications.  The general rule is – the more information you ask for, the less likely you are to have someone fill out the form.

[Read more...]

Microsites

Use of the microsite as an SEO tactic has been a persistent topic of online marketing strategy for years.   Generally, its popularity and effectiveness has waned.

Your average hospitality business is more likely to be saddled with a tenured set of microsites than seriously considering a new microsite effort.  Remember, back in the days, building microsites was typically a profitable endeavor.  They performed well in search engines and enjoyed high conversion rates if thoughtfully designed… which was probably rare.  That is why there are so many legacy microsites.

Over the last few years Google started discouraging the practice in both its words and its algorithms. And for good reason: using microsites to manipulate organic search isn’t good for the consumer.  For the business owner, microsites are a double-edged sword.  They involve risk.  BTW, we say microsites instead of microsite usually because people seem to build them in groups.  It is a herd animal.

Today, the reasons most hotels or resorts use microsites are threefold:

  1. A needed technology, tool or content management system cannot be installed within a website, so it is hosted at a subdomain.  Examples include booking engines, tee-time or table reservation functionality, guest/customer loyalty area, blog, etc.  This is a good reason to have a microsite.
  2. The resort has a unique product (restaurant, spa, golf course) that justifies having its own dedicated web presence and marketing effort.  This may also be a good reason for a microsite.
  3. They have a few old clunky microsites and won’t give them up!

It is that third reason we want to discuss today.  Give them up now, before Google pries them from your cold dead hands! [Read more...]

Best Bets for Your Fall Marketing Focus!

The Owner Community blog over at HomeAway had a great article in their newsletter about 11 types of travelers that might rent vacation homes in the fall.

I’d argue that these tips aren’t ONLY for vacation rental managers; hotel and resort managers could hop on the bandwagon also.  Keep in mind, in many locations “Off-Season” is longer than “On-Season” in this economy; the lines between seasons are blurry.

Alex Summoning up the Strength to Burst Forth

Here are some tips for maximizing your fall, and the possibility of turning your “slower” season (between summer vacation and holiday getaways) to your busiest. The ideas here can be developed for nearly any location, although some do require Mother Nature’s help.  You can’t peep at leaves in Palm Springs!

1)  Leaf Peepers – This is big business in the Northeast, but some locations have great color but not a lot of recognition – get the word out if you’re a great destination for seeing the fall colors.

[Read more...]

New Guidelines for Google Maps Business Listings

Local Google Map listings are essential for your web site’s local and overall visibility; make sure that your information is accurate and in accordance with the guidelines.

Here is an overview of the new guidelines:

  • The business name must be the full legal business name.
  • No stuffing of keywords into the business name, Google recognizes that you are trying to manipulate the search results. “Key West Vacations by Antlers Realty” is a no-no.
  • No stuffing of URLs or phone numbers into the business name.
  • A property for rent isn’t considered a business; use the main office for the address. This is a big one for vacation rental companies and real estate agents who have tried to list every property in their inventory separately in the past. Google Maps website screenshot
  • If your business operates in several cities, don’t create a listing for each city, use the main office location.
  • Physical business locations only, PO Boxes don’t count.
  • Best practices have always been to use an email address that
    matches your business’s URL, so for www.AwesomeRentals.com use Info@AwesomeRentals.com.
  • It’s also best to use an email address that is shared by people in the company. For example Info@BlizzardInternet.com is shared between the business development and marketing team.
  • When choosing categories only choose those that apply to your business, and not related categories
  • Use the description and custom attribute fields for additional information about your listing; don’t stuff it into other fields.
Photo by  Spencer E Holtaway